Synopsis
Objective: This study aimed to investigate a hybrid (Web-based and face-to-face) hearing health service in terms of uptake, experience, and satisfaction in adult patients with hearing loss. Conclusions
In conclusion, the positive patient experience and satisfaction
demonstrates the potential of hybrid online and face-to-face
HHC to meet patient needs. Sustainable and scalable service delivery models that incorporate eHealth are required to meet the challenges of untreated hearing loss globally. The audiologist’s clinical engagement and professional services
were identified as essential components in the positive patient
experiences in this study. Previous research also indicates that
patients prefer patient-centered interactions with a health
professional, and this is associated with high satisfaction. Offering patient-centered care has also been proposed as a way to improve hearing aid adoption